Request Queue
Advocate Nomsa Khumalo · GUIDA IR Consultant · Tuesday, 3 June 2025
Open Requests
4
Across 3 clients
Unassigned
2
Needs assignment
Avg Response Time
47m
Within SLA
Resolved This Week
6
All Incoming Requests
| Ticket | Client | Service | Urgency | Requested | Assigned To | Status | SLA | |
|---|---|---|---|---|---|---|---|---|
| SUPP-2025-005 | Pinnacle Logistics | Disciplinary | Urgent | 3 Jun, 09:00 | Unassigned | New | 2h 15m left | |
| SUPP-2025-004 | Nexus Engineering | Policy Drafting | Standard | 2 Jun, 15:30 | Unassigned | New | 6h remaining | |
| SUPP-2025-003 | Pinnacle Logistics | Disciplinary | Standard | 1 Jun, 14:00 | N. Khumalo (You) | In Progress | Within SLA | Open Case |
| SUPP-2025-002 | Meridian Retail | CCMA Support | Urgent | 1 Jun, 10:00 | T. Mahlangu | In Progress | Within SLA |
My Active Cases
Pinnacle Logistics — Disciplinary Support
In Progress
SUPP-2025-003 · Requested by T. Nkosi · Case CASE-2025-047 (Absenteeism, J. Sithole)
First responded: 32 min after request ✓ · Now assisting with AI recommendation review and disciplinary procedure.